Privacy protection is a priority for
Sustainable Food Solutions.
The purpose of this policy is to inform you transparently
about how we collect, use, and protect your personal data
when you interact with our website and our commercial landing page.
2. Data Controller
The personal data controller is:
Company name: Sustainable Food Solutions (SARL)
Head office: Lot VW 105 Ambohimitsimbina, Antananarivo, Madagascar
Contact email: opération-fid@biimada.com
3. Data Collected
We only collect information that is strictly necessary to process
your requests and validate your orders:
Identification and contact data:
Last name, first name, email address, and phone number provided voluntarily
via our forms.
Financial and billing data:
As part of your payments on our landing page, data related
to your payment method (Visa, Mastercard, or PayPal account)
is collected and processed in an encrypted manner by our third-party service providers.
Technical data:
IP address, cookies, and browsing data.
Please note that our system does not process or collect any data related
to Mobile Money services (Orange Money, Mvola, Airtel Money,
MTN MoMo, Wave), as these payment methods are not integrated.
4. Purposes of Collection
Your data is processed for specific purposes:
Customer relationship management:
Responding to your requests for information and following up on your messages.
Transaction processing and tracking:
Payment validation, billing, and order fulfillment.
Website improvement:
Analyzing platform usage in order to optimize content.
5. Retention Period
Prospects:
Your data is kept for 3 years after the last contact
if no contractual relationship is established.
Customers:
Data related to your transactions and invoices is kept
for the entire duration of the commercial relationship, then archived
for 10 years in accordance with legal, accounting,
and tax obligations in Madagascar.
Cookies:
Their maximum lifespan is 13 months.
6. Data Recipients
Your data is strictly confidential. It is only shared with:
Our secure payment providers:
VanillaPay, PayPal, Visa, and Mastercard, solely for the technical execution
and security of your online transactions.
Our technical subcontractors:
Particularly our host PlanetHoster, to ensure
the proper functioning of the website.
Legal obligations:
If required by current regulations or a competent Malagasy authority.
7. Security
We implement appropriate technical security measures,
including the secure HTTPS/SSL protocol,
to protect your personal data against loss,
alteration, unauthorized access, or disclosure, particularly during
the payment stages.
8. Your Rights
In accordance with data protection regulations,
you have the rights to access, rectify, delete,
and object for legitimate reasons regarding your personal data.
To exercise these rights, you can send us your request:
By email: opération-fid@biimada.com
By mail:
Sustainable Food Solutions,
Lot VW 105 Ambohimitsimbina,
Antananarivo, Madagascar.
Copy to our digital agency:
Tropi’Com Agency,
III G 54 Bis Andrefana Ambohijanahary,
Antananarivo, Madagascar.
9. Cookies
The website uses cookies to optimize your browsing experience.
You can configure your browser to restrict or block cookies
at any time via the consent banner displayed on the website.
10. Governing Law
This privacy policy is governed by Malagasy law.
In the event of a dispute, and failing an amicable resolution,
the competent courts of Antananarivo shall have exclusive jurisdiction.
